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Home > Frequently Asked Questions (FAQs)   Any Word All Words Exact Phrase   Frequently Asked Questions (click on the heading to view the page which has the answer you require, or click on the actual question) About CFS Membership: What benefits do I get from being a member? What do the software listing pages look like? Do I have to log in every time I use your site? Do I have to remember to renew my membership? Do I need to become a member of PayPal? Can I pay by check? Why doesn’t my password work? (or I lost my password) Can I update my personal information? What protection do I have when giving card details over the Internet? I’ve signed up so why can’t I immdiately enter the members-only pages? Why are you still called “Completely FREE Software”? Why become a “members-only” site? I cannot access my member account, what is wrong? I'm a member, why can't I download program files from CFS? What is your refund policy? How do I extend my existing membership? Who is Kooronya Holdings? Can I make a payment in Australian dollars? When I log in I get a "Page Not Found" message – what's happening? How do I know what type, and quality, of program you list? How do I know that this isn't a scam? What's happening? – I was billed 3 times in the one month! General: Are the programs on this site really free? How can the software be free when I have to pay to access your site? Why have you so few categories of programs on your site? Why doesn't the site search engine take me straight to the program information I want? How come the CDs aren’t free? What is the difference between "freeware", "shareware" and "public domain" software? Can I get a free copy of Windows from your site? Can you e-mail me a program? What is the best program I can use to...? How do I report a broken link? Why do you guys list "spyware" programs? How come so many programs get 5 doves? I'm new to computers – how do I use your site? I'm new to computers – how do I get one of these programs? I have Windows 98 – what programs can I use? I have Windows XP – what programs can I use? Why don’t you list Linux or Mac freeware? What does Win9x mean? How do I do ... in Windows? Why don't you list more free fax programs? Why don't you ditch those banner ads? What’s the deal about system resources? How do I check my free system resources? Can I increase my system resources? How can I improve my free system resources? How do I access the newsletter archives? I can't find a program listed in one of the older newsletters, can you tell me where to look? The link to the program review and screenshot won't work, why? Problems downloading/installing programs: What do I do now that I have downloaded a program? I got a program, but where is it on my computer? What does "unzip" mean? What is an "archive"? I have loaded a program, how do I use it? What should I do if my anti-virus program tells me that a program has a virus in it? Why do I get an error message when I try to launch a program I've just downloaded? I was told I need WinZip to use a program but I can't find it on your site. I can't find a "download" link on your site – how do I get a program? I can't remove a problem program? For Program Authors/Publishers: How can I submit my program? How can I notify CFS that I have updated my program? I submitted my program to CFS but it has never been listed, why not? My program is free for 30 days – why don't you list it? My program is a free download – why don't you list it? Does submitting a program automatically mean that it will go on one of your CDs? Now you are a “members-only” site, how can I check my listing? For Newsletter Subscribers (and potential subscribers): Will subscribing to the newsletter allow me to access the software listings? If I am not a member of CFS, why should I subscribe to the newsletter? What type of listserver do you use? How safe is my e-mail address if I subscribe? I subscribed so why I haven’t I received any newsletters? I am subscribed but I recently stopped getting my weekly newsletter, why? I wrote to you about my newsletter problem, why didn’t you answer? Where can I find out more about the CFS Weekly Newsletter? Can I get a copy of the latest newsletter (or send it to a friend)? How can I change my subscription address? How can I tell you about my subscription problem? Please submit any questions you would like to see answered to CFS editor, Graham Pockett. Index | Membership | General | Downloading/Installing | Authors/Publishers | Newsletter

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